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The VeriSM™ Essentials Exam covers a broad range of topics, including service management principles, organizational context, service management practices, and emerging technologies. VeriSM™ Essentials certification is based on the VeriSM™ model, a service management approach designed to help organizations create value from their IT services. The VeriSM™ model takes a holistic view of service management, incorporating various service management frameworks and practices, including ITIL®, Agile, Lean, and DevOps. With this certification, professionals can gain a solid foundation in service management principles and practices that can help them deliver value to their organizations and customers.

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EXIN VeriSM™ Essentials Sample Questions (Q24-Q29):

NEW QUESTION # 24
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

A. Environment
B. Emerging technologies
C. Management practices
D. Resources

Answer: C

NEW QUESTION # 25
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

A. Knowing social media and what people or situations can influence us
B. Social content management and using social techniques
C. Joining social groups and actively communicating with them
D. Social awareness and relationship management

Answer: D

NEW QUESTION # 26
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

A. Management Mesh
B. Define and Produce
C. Governance
D. Provide and Respond

Answer: B

NEW QUESTION # 27
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

A. Ensure that detailed SLA documentation is available
B. Set boundaries and provide a structure for delivery
C. Report achievement against agreed targets
D. Under-promise and over-deliver

Answer: B

NEW QUESTION # 28
How does governance flow through an organization?

A. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
B. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
C. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
D. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

Answer: B

NEW QUESTION # 29
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